In order to ensure smooth delivery, you'll need to eliminate prohibited items, quote with an accurate weight and not to forget categorize and describe your parcel content correctly!
Whenever you book for a domestic delivery from Peninsular Malaysia to East Malaysia or international delivery to 200+ destinations, you’ll find a drop-down list of categories for your parcel content declaration as shown below.
Step 1: Select a category best fits with your parcel content as it will be used for both the customs declaration documents and the customs clearance process.
Step 2: Describe your item type, material and even brand in detail for parcel content column.
For example, if your parcel contains clothing, you should describe it as “H&M men’s sweather”, instead of just “shirt”. Bear in mind that, the description for each parcel content needs to be clear and easily understood as it can help speed up the sorting progress and also delivery to your receivers. Find out more examples below:-
Category: Sport & Leisure | Parcel Content: Yonex Badminton Racket
Category: Bags & Luggage | Parcel Content: Universal Traveller Hard Case Luggage
Category: Home Appliance | Parcel Content: KitchenAid Blender
Category: Jewelry| Parcel Content: Daniel Wellington Classic Bracelet
Step 3: Fill in the parcel value correctly.
Take note: there might be additional custom charges for certain countries due to extended processing times for invalid or unclear parcel category and content declared.