EasyParcel (Malaysia) Help Centre

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Setup Custom Tracking SMS

Sending a Tracking SMS can be a great way to keep your customers updated regarding their parcel status, and it’s getting even better when you can customize the SMS content to reflect your own brand identity and even express your own emotions by adding on RM0.05 only.

How much do I need to pay?

Tracking SMSRM0.20
Custom Tracking SMSadd on RM0.05
Remove EasyParcel Brandingadd on RM0.05

To setup Custom Tracking SMS:-

Step 1: Go to “Marketing Tools” and click on “SMS” > “Custom Tracking SMS”.

Step 2: You can craft the SMS content with the variations listed above.

Step 3: You can choose to remove EasyParcel branding by adding on RM0.05 per recipient or else proceed with “Save Changes”.

Step 4: Make sure you have activated the Custom Tracking SMS.

Step 5: Once the Custom Tracking SMS has been activated, all you need to do is just turn on “Custom Tracking SMS” when booking for courier service.

Terms & Conditions:-

  1. All contents created for your own marketing purposes under EasyParcel Marketing Tools must NOT fall under:
    • Illegal products or services
    • Discriminatory practices
    • Alchohol & tobacco productsDrugs & drug-related products
    • Weapons, ammunition, or explosives
    • Adult products, services & content
    • Violent & gore content
    • Political, religious and racial content
    • Misleading or false content
    • Profanity and vulgar languages
    • Gambling
    • Counterfeit products & services
    • Prohibited financial products and services
    • Controversial content
  2. All contents created will be reviewed by EasyParcel team and approval will be granted within 24 to 48 working hours.
  3. Only English and Bahasa Malaysia language is allowed for all EasyParcel Marketing Tools – except for Custom Tracking Email (Mandarin language and emoji supported)
  4. NO refunds will be given:
    • Once payment for EasyParcel Marketing Tools is completed
    • If the design does not comply to our guidelines
    • For the day loss due to designs failure in complying to our guidelines

Jenny is the author of this solution article.

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