1. How do I claim my coverage once something happens to my shipment?
Any claims for physical loss or damage towards shipments covered by the Buyer’s Protection Plan can be sent to Skynet respective webpages to be submitted.
2. How long will it take for my claim to be processed?
A claim takes within 21 days to process, starting from the date of submission of the relevant documents from sender to your courier's own insurance team.
3. Will I be fully compensated for my shipment if it was damaged or lost and will it be accurate as what I declared in my order (E.g. my goods is worth RM23,000)?
SkyCover adopts a claim formula from Average Clause, which means that SkyCover's clients can declare their consignments in any value they wish. However, it must not be more than the market value stated on the consignment note. Therefore, clients are recommended to declare their consignments at the market value.
Please refer to SkyCover scenarios in how you will be compensated on their own website.