While our courier partners do their best to ensure your shipments are delivered safely, we acknowledge that there are unlikely circumstances where your shipments might get lost. At EasyParcel, we focus on service excellence and strives to provide a satisfactory resolution, even if unfortunate scenarios happen.
As we all know that, claiming can be an arduous and tiresome process that we want to avoid together, so we’ve made the process easy for you! You can now file a claim for your lost parcel in your EasyParcel account within the 15th-25th day since the pick-up date and then track the status at your fingertips. Come on, let’s show you how it works!
How Can You Submit A Claim For Lost Parcel?
Step 1: Head over to “All Parcels” then click on “Parcel Status“.
Step 2: Click on the 3 lines icon and select “Report”.
Step 3: Select “Parcel Lost” from the drop-down list.
Step 4: Provide the documents needed, such as item invoice, photo of the parcel content and parcel packaging. After all the documents are uploaded, click on the “Okay” button.
Step 5: Your report has been submitted to our support team and you can track the status with a click on the “View Parcel Report“.
After you file a claim, our system will update the status for you to see at a glance. Here's an explanation of the different status of a claim can have in EasyParcel.