EasyParcel (Malaysia) Help Centre

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Insurance

  • Basic Insurance

    All deliveries come with basic insurance coverage provided by our individual courier providers. For compensation claims, all lost and damaged parcels have to be reported within the time frame specified by each courier companies. Domest...

  • EasyParcel InsurePlus

    We know that there might be some unfortunate incidents that happen during the delivery process such as parcel lost. Therefore, we have come out with EasyParcel InsurePlus that will provide extra insurance coverage with a nett value of R...

  • File A Claim For Lost Shipment

    While our courier partners do their best to ensure your shipments are delivered safely, we acknowledge that there are unlikely circumstances where your shipments might get lost. At EasyParcel, we focus on service excellence and strives ...

  • Checking A Claim Status

    Upon filing a claim, you may check on the status of your submission with a click on the “All Parcels” and then “Parcel Report“. With this, your submission can be assigned any of the following statuses. In this guide, we’ll walk throu...