EasyParcel (Malaysia) Help Centre

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Delivery Problems

  • Change To Drop-Off When Missed Pick Up

    In order to improve your online booking experience, we are in the midst of upgrading our online customer service with a brand new design and feature – Self Service Centre. With this new tool, you can now manage all your shipments online...

  • Remind Courier For Collection When Missed Pick Up

    In order to improve your online booking experience, we are in the midst of upgrading our online customer service with a brand new design and feature – Self Service Centre. With this new tool, you can now manage all your shipments online...

  • Rebook For A New Courier When Missed Pick Up

    In order to improve your online booking experience, we are in the midst of upgrading our online customer service with a brand new design and feature – Self Service Centre. With this new tool, you can now manage all your shipments online...

  • Cancel Shipment When Missed Pick Up

    In order to improve your online booking experience, we are in the midst of upgrading our online customer service with a brand new design and feature – Self Service Centre. With this new tool, you can now manage all your shipments online...

  • Change Shipment To Drop Off

    In order to improve your online booking experience, we are in the midst of upgrading our online customer service with a brand new design and feature – Self Service Centre. With this new tool, you can now manage all your shipments online...

  • Parcel Lost In Transit

    If your parcel appears to be not yet delivered within 14 days upon collection, please contact us here.  Our support team can then reach out to the courier you have chosen from the list of our courier partners. They can look into your i...

  • Parcel Arrives Damaged

    Parcels from time to time can be damaged in transit, so this is why it is important that you pack them correctly to reduce the risk. If your parcel has arrived and it is damaged, you will need to report to our support team HERE. In orde...