EasyParcel (Malaysia) Help Centre

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Insurance

  • Insurance Inquiries

    1. What is the Buyer’s Protection Plan? The Buyer’s Protection Plan provides customised solution towards carriers that offer to protect one's consignment from any probable downside risks. The Buyer’s Protection Plan is backed by S...

  • Insurance Buyer's Plan Purchasing Inquiry

    1. How do I get the coverage plan for my shipment? At the user’s option, a user may arrange for and pay for the plan, if the user ticks on both “I have read this notice…” and “Yes, get me fully covered” buttons in the Buyer's Prot...

  • Insurance Pricing Inquiries

    1. What will be the liability? SkyCover will override a courier company’s existing liability of amount and increase the amount of liability to the full value of a consignment but with the maximum liability of RM50,000 per consignment n...

  • Insurance Claims Inquiries

    1. How do I claim my coverage once something happens to my shipment? Any claims for physical loss or damage towards shipments covered by the Buyer’s Protection Plan can be sent to Skynet respective webpages to be submitted. 2. How ...

  • Insurance Damage & Plan-Voiding Inquiries

    1. Does the Buyer’s Protection Plan cover any items in the no compensation and prohibited lists? The Buyer’s Protection Plan is NOT available for shipments involving those items under the no compensation and prohibited lists. 2. Wh...