EasyParcel (Malaysia) Help Centre

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Parcel Lost & Damaged

  • Parcel Lost In Transit

    The majority of the time an item is "lost" it is normally down to a missed scan on the tracking or the air waybill for the parcel is lost during transit due to improper AWB attachment by the sender.  Aimed to assist you to re...

  • Parcel Arrives Damaged

    Parcels from time to time can be damaged in transit, so this is why it is important that you pack them correctly to reduce the risk. If your parcel has arrived and it is damaged, you will need to report to our support team HERE. In orde...

  • Receive A Wrong Item

    Step 1: Examine the item Once your receiver has received the parcel and find out that different item from what they’re supposed to receive, be hurry to take pictures in order to document the condition of the delivery as soon as it arri...

  • Missing Item In The Parcel

    Step 1: Examine the item Once your receiver has received the parcel and find out there is an item missing, be hurry to ask your receiver to take pictures in order to document the condition of the delivery as soon as it arrived, this in...