EasyParcel (Malaysia) Help Centre

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Sending Parcels

  • How to choose the Best Courier Service?

    We'll Cover: Based on cheapest rate Based on fastest service Based on buyers' choice Based on cheapest rate You can easily find the best courier service by comparing their shipment rates. Here's how you do it: St...

  • How to know the courier service info?

    We'll Cover: Get the info during quote Get the details for each courier Get the info during quote You may log in to your account and click on "Single Parcel". From there, enter the destinations for "From&qu...

  • What should i do after created a parcel?

    We'll Cover: Print AWB and packing parcel Track your shipment progress Print AWB and packing parcel Congrats on creating a parcel! Once you have created a parcel, you may print out the Air Waybill (AWB) to attach to your p...

  • How to assign an HS Code to parcel content?

    We'll Cover: What is an HS Code? How to get HS code for my item? How to assign an HS code to my parcel content? What if I assign wrong HS Code? What is an HS Code? HS code or Harmonized System Code were created for impor...

  • How to schedule a pickup date during shipment creation?

    Have a lot of parcels to send and need to schedule ahead? It's really easy when creating a shipment with us. Here's how: Step 1: Create a parcel by going to "Send Parcel", clicking on "Single Parcel" and quo...

  • Can I specify a time for collection?

    On your scheduled collection date, the courier representative will be at your doorstep according to the time listed under the courier service information. The usual collection time is between 1pm to 6pm but varies according to the couri...

  • How to avoid my parcel returns, delays, or abandonment at customs?

    We'll Cover: Write Parcel Content Description Declare Actual Value Be Alert On Prohibited Items Pay Import Tax Ahead (DDP) Write Parcel Content Description It is a detailed description of the goods contained in a parcel...

  • How to edit a parcel details on Cart page?

    We'll Cover: How to add-on services to your parcel on cart page? How do I enable add-on services for multiple shiments at once on cart page? Cash on Delivery (COD) Parcel Protection (EasyCover) Import Taxes and Duties Tracki...

  • How to delete parcel on Cart page?

    Should you need to delete a parcel on the Cart page, you may keep reading We'll Cover: How to delete single parcel? How to delete bulk parcel? How to delete single parcel? Step 1: Log in to your account and click cart on...

  • How to duplicate parcel on Cart page?

    We'll Cover: Duplicate single parcel Duplicate bulk parcel Duplicate single parcel Need to duplicate your single parcel? It's really easy! Simply follow these simple steps: Step 1: Log in to your EasyParcel account a...