EasyParcel (Malaysia) Help Centre

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Sending Parcels

  • How do I determine the weight of my parcel?

    We'll Cover: What are volumetric weight and actual weight? What are the methods of checking my parcel weight? How do I determine the weight of my parcel? Why do couriers use volumetric weight? Why is it important to provid...

  • How do I rate and review a courier service?

    Now that your parcel has been successfully delivered, you might want to give a rating to your chosen courier. To do so, follow these simple steps: Step 1: Go to "Manage Parcel", click "All Parcel" to view all your p...

  • How to send parcel via Bulk Express?

    New to EasyParcel’s new feature - Bulk Express? Fret not, as we'll guide you to make a complete parcel delivery order using EasyParcel, so you can book a domestic parcel order via Bulk Express hassle-free in the comfort of your home...

  • What does each status mean in Bulk Express?

    In order to provide you a comforting experience when making orders with Bulk Express, we provide you with real-time progress that is marked by a few statuses. See what each of the statuses means in the table below: Status  Des...

  • How to delete parcel(s) on Bulk Express?

    We'll Cover: How to delete parcel(s) on Bulk Express? FAQ How to delete parcel(s) on Bulk Express? To delete a parcel on the Bulk Express page, you may follow these simple steps: Step 1: Go to "Bulk Express", cl...

  • How to view my order or parcels details on Bulk Express?

    To view your order or parcel details on Bulk Express, you may follow these simple steps: Step 1: Go to "Bulk Express", then click “” and select “View Details”. You will then be brought to the “Bulk Parcel Details” page. Ste...

  • How To View My Order Or Parcels Details On Bulk Express?

    To view your order or parcels details on Bulk Express, you may follow these simple steps: Step 1: Click “” icon and select “View Details”. You will be brought to the “Bulk Parcel Details” page. Step 2: At the “Bulk Parcel Details” pa...

  • How do I activate UPS add-on services?

    We'll Cover What is Carbon Neutral Shipping? What is Direct Delivery Only? What is Saturday Delivery Indicator? What is the difference between signature and adult signature required for UPS shipping? What is Carbon Neutra...

  • What are the types of delivery services supported by UPS?

    We'll Cover: What is UPS Worldwide Expedited? What is UPS Worldwide Express? What is UPS Saver? What is UPS Worldwide Expedited? UPS Worldwide Expedited would be the suggested service for senders who would like to interna...