EasyParcel (Malaysia) Help Centre

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Manage Created Parcels

  • What should I do if I can't print Air Waybill (AWB)?

    We'll Cover: Check your printer settings Buy a quality printer Alternative: On-Demand Parcel Introduction Air Waybill (AWB) is a very important document to be attached to your parcels to smooth your delivery. For this re...

  • What should i do if don't have Air Waybill (AWB) after payment?

    Once you have successfully booked a parcel, you can straight away get the Air Waybill (AWB) of the particular parcel at 'All Parcels' under 'Manage Parcel'. Simply choose the parcel you need the AWB for, and click the st...

  • When my parcel can be pickup or collected?

    We'll Cover: Domestic or International parcel On-Demand parcel Scheduled pick up Courier service pick-up information Domestic or International parcel It's really easy to find out the estimated time for your courier t...

  • When my parcel can be delivered?

    We'll Cover: Transit time Delivery option Working days Delivery attempts Customs clearance Introduction At EasyParcel, we understand that timely delivery is essential for a positive shipping experience. The delivery of ...

  • When my parcel can be returned?

    There are certain conditions that need to be met before a parcel can be returned. These conditions may vary depending on the courier company and the destination country. Here are some general guidelines to help you understand when your ...

  • How to change or edit the shipping address or details after shipment created?

    Unfortunately, you cannot change or edit the shipping address or details after a shipment is created. However, you can cancel the order you just made by going to 'Manage Parcel' and clicking on 'All Parcels'. Choose whic...

  • How to check my shipment delivery status?

    We'll Cover: Track and view all parcels Track on-demand parcels Via Tracking Parcel EasyTrack Track and view all parcels Step 1: Log in to your EasyParcel account; under 'Manage Parcel' click 'All Parcel'...

  • How many days does it take for my parcel to be delivered?

    The number of days it takes for a parcel to be delivered is highly dependent on the courier service booked. To identify how many days it normally takes for the courier you have booked to ship your parcel, you may visit our courier page...