Delivery Problems

For customer's further information, based on our Terms and Conditions: 8.0 Surcharges, shipment charges are calculated according to the shipments actual or volumetric weight, whichever of the two is higher. Your shipment may be re-w...

We'll Cover: How to view your POD via EasyTrack What to do if you are not able to obtain your POD? Did you or your customer not receive their parcel after the tracking status was updated to delivered? You may obtain or reques...

We'll Cover: Why is my parcel delayed? When should I report my delayed parcel? How do I report my delayed parcel? How to follow up the ticket from EasyParcel website? Why is my parcel delayed? Your parcel delivery could...

We apologize for any inconvenience caused. EasyParcel is a platform that provides shipping solution and therefore we have no control over this. Failed collection is very rare but this can still sometimes happen when a driver does not m...

We'll cover: Parcel has already been dropped off/collected by courier. Parcel has not been dropped off/collected by courier. In cases where you have entered the wrong information for your shipment after the order has been ma...

Once submitting your report, you may view your parcel's report status by following the steps below: Step 1: Log into your EasyParcel account, scroll to the bottom of your side column at your dashboard. Click on 'Support'.  ...

If you're expecting a parcel to be delivered to you and it hasn't been collected, there are a few steps you can take to determine whether it's a missed pickup or if there's another issue at play: 1. Check the tracking i...