We'll Cover:
How can I avoid weight disputes?
EasyParcel is a prepaid delivery service where bookings are made before collection by the courier. You will need to calculate both volumetric weight and actual weight, and quote whichever is higher on the website.
A) Items packed in a box
B) Items packed in flyers
Check out this video to understand how different packaging methods may affect the volumetric weight calculation and what you can do to provide accurate weight details.
It's clear that packaging methods are also important in making the right calculation. There are many ways for you to prepare the right packaging materials, pack your items securely, and cost-savingly, you just need to head over to our articles to find out more.Kindly note that if the shipment is heavier or larger than originally declared, extra charges (at EasyParcel's normal rate) for the additional weight will be automatically charged to your EasyParcel account based on the final weight validated by the courier company. You will be informed via email if weight discrepancy is reported.
What is the difference between volumetric weight vs actual weight?
Watch the video below to learn more on volumetric weight and actual weight.
What will happen if courier finds out parcels with misdeclared weight?
Excess surcharge by courier
The courier issues an additional charge to the sender to cover the extra cost incurred on the extra checking procedure, thus you’ll no longer paying for the original lower member/VIP rate. It’s very simple to keep yourself from being hit with surcharges. Before you book your parcel for delivery, do the following steps:
Step 1: Measure the actual weight with weighing scale. If you don’t have one, grab one FREE from us with top up starting from EP2000 package for the first time. T&C Apply.
Step 2: Calculate the volumetric weight of your parcel using its dimensions (length, width, and height). Just key in the dimensions accordingly into EasyParcel’s volumetric weight calculator and the result in kg will be shown upon.
Step 3: Book your parcel with the weight that is whichever is higher.
That's it! Just a few easy steps to take note in order to prevent yourself from being charged due to parcel weight discrepancy! Check here on how to determine your parcel's weight.
Get to know more: read "What is weight dispute?" here.
At EasyParcel, we provide full assistance to ensure you won't have this issue by providing step-by-step guide to send a parcel from this help centre. Which is why, we're proud to have 1million+ satisfied customers using our services. If you're new here, you can join them and send parcels with ease and satisfaction too. Simply create an account for free and start sending today. Plus, you'll also get RM10 to get you started with your delivery. Amazing isn't it? Create an account for free.
FAQ
- Q: What is volumetric weight, and how is it different from actual weight?
A: Volumetric weight is calculated based on the dimensions of your parcel (length, width, and height) and reflects how much space your parcel occupies. Actual weight is the weight of the parcel measured with a scale. You should quote the higher of the two when booking your parcel. - Q: What is a weight dispute?
A: A weight dispute refers to discrepancies or disagreements regarding the recorded weight of a package between senders, couriers, and receivers. These disputes can complicate the shipping process and impact shipping costs. - Q: How do weight disputes impact shipping costs?
A: Weight disputes can result in overcharging or undercharging by couriers, as shipping costs are often based on package weight. Resolving these disputes is crucial for maintaining fair shipping costs.
And there you have it! You’re now well-prepared to avoid misdeclared parcel weights, and we’re thrilled for you! We hope this guide has been helpful, but if you have any lingering questions, don’t worry – we’re here for you. Feel free to check out our other articles or get in touch with our friendly support team. We’re happy to assist you every step of the way!
Read Next: What is weight dispute?