Recent articles

• Can the receiver reject the COD shipment after opening the parcels?

  Unfortunately, after opening the parcels, the receiver is not able to reject the COD shipment. However, the receiver...

• How does COD charges work?

  COD charges will be based on the fix rate or percentage fee set by the courier, and will be deducted directly from t...

• What do I need to verify my account to withdraw the COD settlement amount?

    Once you scan the QR code on your dashboard, you will be prompted to log in to your EasyParcel account. Then, you...

• What to do if the receiver is unable to pay COD amount to the courier upon delivery?

    In such an event, the receiver may request for a re-attempt delivery for another day to your chosen COD courier. ...

• When am I able to request a withdrawal for my COD amount?

  You can request a withdrawal according to your courier's timeline. Check the status of your parcel(s) in the &#...

• Who will bear the delivery costs if the COD parcels are returned or rejected?

  The COD collection charges and shipping fee are two separate and distinct fees. The payment of these fees can be bor...