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What is a weight dispute?
A weight dispute happens when there's a mismatch between the recorded weight of a package and its actual weight. This can lead to disagreements between sender, courier, and recipients, often resulting in unexpected costs or delivery delays. Weight disputes usually arise from scale inaccuracies, handing errors, or miscalculating packaging materials. Let's dive into details to understanding what causes these disputes and how to handle them!
What are the common causes of weight disputes?
- Weight disputes often arise due to scale inaccuracies between sender and couriers, unaccounted packaging material handling errors during the shipping process, or discrepancies noted by recipients regarding the package contents.
How can senders prevent weight disputes?
To avoid weight disputes when shipping, senders should take proactive measures to ensure accurate weight representation. This includes understanding weight types, accurately weighing items, calculating volumetric weight, using appropriate packaging, and being aware of potential charges due to discrepancies. By following these guidelines, senders can minimize the risk of additional fees and ensure a smoother shipping experience.
Understand weight type: Always quote the higher weight between actual weight and volumetric weight when booking.
Accurate weighing: Use a scale to measure the actual weight of your item before shipping.
Calculate Volumetric Weight: Measure the dimensions of your parcel (Length, width, height) and use EasyParcel volumetric Weight calculator to find the volumetric weight.
Important of Packaging: Difference packing methods can affect volumetric weight. Ensure that you are using the right packaging materials to minimize costs and accurately reflect the weight.
Potential charge: Be aware that discrepancies in declared weight may result in additional fees based on the final weight validated by the courier.
What actions can be taken to resolve a weight dispute?
Please note:
- The courier may re-weigh or measure your parcel to confirm the weight.
- If the declared weight is incorrect, you'll be charged based on the actual weight.
For more details, please refer to our Terms and Conditions (Clause 8.0)
If you understate the weight of your parcel, the courier service will charge EasyParcel based on the actual weight. We'll then pass this charge on to your account.
Step 1: Head over to Contact Us page and click on Shipment Enquiry.
Step 2: Select whether your parcel is a domestic or international shipment. 
Step 3: A list of options will appear. Now, scroll until you're able to see the 'Weight Discrepancy - misdeclared parcel weight/sizes' and select the option. 
Step 4: Fill up the necessary details required in the section below:
FAQ
- How to pack your parcels?
- How to maximise protection to my parcels?
- How to determine the weight of my parcel?
- How to avoid parcel returns, delays or abandonment at customs?
- How are discrepancies identified by couriers?
And that's it! Now you have a clear understanding of what a weight dispute is and how to handle it effectively. We hope this guide was helpful, but if you still have questions or need further assistance, feel free to explore our other resources or reach out to our friendly support team. We're always here to help!
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