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Does my credit expire?
In short answer, yes. Your EasyParcel credits will only be valid for one (1) year from the latest top up date (Active Period). But no worries, EasyParcel will notify you of the expiration of the Active Period no later than one (1) mont...
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How to download top up invoice?
Quick Summary To download a top-up invoice on EasyParcel, log in to your account, navigate to Account > Statement, click the Top Up Invoice tab, and click the download icon next to the desired transaction. Invoices are auto-generate...
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How to prevent the credit expired?
Your EasyParcel credits in each of your EasyParcel accounts will be valid for one (1) year from the date of your latest top-up date (Active Period). To prevent your credit balance from expiring, you can top up any one of our packages w...
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How to check credit transaction history?
You can easily check your credit transaction history on EasyParcel account any time you like. Simply follow these steps to check your history: Step 1: Log in to your EasyParcel account, go to 'Account' and click 'Statement&...
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How to refund credit to my account or method of payment?
Unfortunately, any unutilized or expired credit cannot be refunded. You may check out our Terms and Conditions (Clause 6.0 Payment Method) to understand more. Alternatively, you can also learn more about how to prevent your credit from...
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What top up payment methods does EasyParcel supported?
EasyParcel supports a variety of top-up payment methods, depending on your country and location. Here are the most common payment methods supported by EasyParcel: Credit/Debit card E-Wallet Online Banking Kindly note that pa...
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How to set up auto Top Up?
Quick Summary To set up Auto Top Up on EasyParcel, go to Account > Auto Top Up in your dashboard. Activate the feature, select your preferred top-up package (min. RM20), set a minimum balance trigger, and save your credit/debit card...
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How to fix a declined payment?
Quick Summary To fix a declined payment on EasyParcel, immediately verify your card details (CVV, expiry, address), ensure sufficient funds exist, and contact your bank for potential blocks. If issues persist, try a different payment m...
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What are VAT Tax and GST Tax?
We'll Cover: What is the Definition of VAT? What is the Definition of GST? What is the application and rates of VAT and GST? What is the Input tax credit? What is the International trade and cross-border transaction? What is...
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Where to get the invoices and statement after top up?
After successfully making a new top up, you can easily get your invoices and statement in your EasyParcel account. Simply follow these steps: Step 1: Log in to your EasyParcel account, go to 'Account' and click on 'Statemen...
