In short answer, yes. Your EasyParcel credits will only be valid for one (1) year from the latest top up date (Active Period).
But no worries, EasyParcel will notify you of the expiration of the Active Period no later than one (1) month before the date the EasyParcel credit will expire to help you be better prepared.
To prevent your credit balance from going unused after the Active Period ends, kindly top up any of our packages to extend one more year of your credit balance.
You may learn more on the expiry date in our Terms and Conditions (Clause 6.0 Payment Method).
Kindly note that no refunds shall be issued for expired or unused credits or services.