EasyParcel (Malaysia) Help Centre

Login Sign Up

How to fix a declined payment?

If you have experienced a declined payment, here are some steps you can take to resolve the issue:

1. Verify your payment details

Double-check that the payment details you entered are correct, including the billing address, credit card number, expiration date and security code.

2. Check your account balance

Make sure you have sufficient funds in your account to cover the payment amount.

3. Contact your bank or credit card company

If you're unsure why the payment was declined, contact your bank or credit card company to inquire about the issue.

4. Try a different payment method

If none of the above steps work, consider trying a different payment method, such as a different credit card or a different payment service.

5. Wait and try again

Sometimes payments are declined due to temporary issues, so wait for a while and try again later.

6. Contact customer support

If the payment was declined and you have already tried other solutions, you may contact our support team to resolve the issue.

Remember to always keep track of your payment records to keep things in order. You can learn how to check your top up history and get the statements here.

EasyParcel is the author of this solution article.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.