EasyParcel (Malaysia) Help Centre

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Adjustments & Surcharges

  • What is shipping surcharges?

    We'll Cover: Definitions of shipping surcharges Common types of shipping surcharges Impact of shipping costs Strategies for mitigating surcharges Introduction Shipping surcharges are additional fees applied to shipping c...

  • What is weight dispute?

    We'll Cover: Causes of weight dispute Impact on shipping costs Preventive measures for senders Resolving weight dispute Introduction Weight disputes in the shipping industry refer to discrepancies or disagreements regard...

  • How to avoid misdeclared parcel weight?

    We'll Cover: How can I avoid weight disputes? What is the difference between volumetric weight vs actual weight? What will happen if courier finds out parcels with misdeclared weight?  How can I avoid weight disputes? Easy...

  • How discrepancies are identified by couriers?

    We'll Cover: Automatic weighing and scanning systems Data verification and validation Exception handling and flagging system Manual inspection by staff Tracking and GPS technologies Communication between senders and receiver...

  • What happens if my parcel weight is heavier than the declared weight?

    We'll Cover: What happens if my parcel weight is heavier than the declared weight before parcel pick up or collection? What happens if my parcel weight is heavier than the declared weight after parcel pick up or collection? ...