We'll Cover:
Introduction
Simply top up your EasyParcel account with credit and got your shipment booked easily with us. There are more than 10 top up packages ranging from EP20 - EP50,000. Every package comes with different attractive rates and benefits. You may choose based on your preference and delivery needs, view package here.Note: You'll need an account with us first to enjoy the affordable rate as a member. Creating an account is free.
You can top up via online banking, credit/debit card, e-wallet or bank transfer. There are 7 sections in total.
Promo Rate and Delivery Promo Rate
This refers to the rate you'll be paying for each parcel for selected couriers and deliver within West Malaysia as well as selected cities within East Malaysia, excluding outskirt areas. Different package comes with different promo rates. If you would like to compare the rates, simply click "Compare Rates" button on the right side. Whilst Delivery Promo Rate refers to the promo rate you got to enjoy for Domestic Delivery, International Delivery as well as On-Demand Delivery.
WM To EM Extra Discount
This refers to the additional discount for:
- parcel delivery from Peninsular Malaysia to East Malaysia
- parcel delivery from East Malaysia to Peninsular Malaysia
Promo Rate Duration
Promo Rate Duration
This refers to the duration you're entitled to enjoy promo rate and extra discount. Different packages come with different duration. Once the promo duration ended, your account will switch back to member rate/normal rate.
Bear in mind that your credits is valid for (1) year from your latest top update. You can activate back your remaining credit by topping up again. E.g., you’ve made a RM2000 top up on Jan 1 that unlock promotion rate for 6 months. If you have remaining credit after June 30, your account will switch back to normal rate. A new top up will activate back all remaining credit to the new VIP rate.
**Your VIP status will also renew according to your most recent top up package. For e.g., you are enjoying EP2000 benefit, and you made an RM500 top up, your new VIP status will be EP500.
Follow the steps below to check your package duration:
Step 1: Click arrow down icon beside profile picture. 
Step 2: Mouseover the pink label below located right under your profile name.
OR
Step 1: Click "Dashboard" >"Account" > "Profile"
Step 2: Mouseover the pink label below located right under your profile name. 
Packaging Materials
You'll be given out free flyers/pouches from us when you top up a minimum of EP500 or above. Simply request here once top up done. 
Rewards points
By topping up, you’ll be able to earn 1 point on every RM1 top up made in EasyParcel from 3rd March 2020 onwards and not to forget redeem yourself some exciting rewards with the earned points. 
Learn more about EasyParcel Rewards Points here.
Tracking Number Notification
Your recipient will receive tracking info via SMS, Email or WhatsApp once air waybill is generated. You may enjoy tracking Email for FREE for a certain period of time. Available for EP2000 and above. 
Support
By topping up with us, you will get to enjoy exclusive support from our support agents to assist with any delivery or service enquiries. 
FAQ
- Q: How do I top up my EasyParcel Credit?
A: Log in and click "Top Up" under your profile name, next, choose a package and click "Get It Now and Complete your payment. For more information, check out our article. - Q: How do I top up offline via ATM or bank transfer on EasyParcel?
A: To top up offline, click "Top Up" on your dashboard, select a package (EP10,000, EP20,000, or EP50,000), and choose "Offline Payment." After making your ATM or bank transfer, email your e-statement to [email protected], and your credit will be updated within 1-3 working days. For more information, check out our article. - Q: Does my EasyParcel credit expire?
A: Yes, EasyParcel credits expire one year from your latest top-up date. To extend the validity for another year, simply top up any package. EasyParcel will notify you one month before your credits expire, so you’re well-prepared. No refunds are provided for expired or unused credits. - Q: How can I check my EasyParcel credit transaction history?
A: Log in to your EasyParcel account, go to the 'Account' section, and click 'Statement.' There, you'll find a detailed overview of your credit transaction history. - Q: What is EasyParcel Starter Pack?
A: The EasyParcel Starter Pack includes a free electronic scale when you top up RM2000 or more for the first time. It’s delivered within 4 to 8 weeks in Malaysia. Terms and conditions apply.
And there you have it! You’re now ready to take full advantage of EasyParcel’s Top Up packages and enjoy the added benefits. We hope this guide was helpful, but if you have any more questions or need further assistance, feel free to explore our other articles or contact our friendly support team. We’re here to support you every step of the way!
Read next: What is EasyParcel credit? : EasyParcel (Malaysia) Help Centre