We'll Cover:
Introduction
Your receivers are always anticipating their orders. Sending a Tracking Email is one of the great ways to keep your customers updated regarding their parcel status, and it gets better as, via Tracking Email, you can customize the email with your own images, theme, colour and promotional messages. Learn more about what Tracking Email is and what it can do to help your business.
How much should I pay for Custom Tracking Email?
| Tracking Email | RM0.05/recipient |
| Custom Tracking Email | RM0.15/recipient |
| Remove EasyParcel Branding | Add on RM0.05/recipient |
How to set up Custom Tracking Email?
Step 1: Head over to "Branding Tools", click on “Custom Branding” then click on "Tracking Email".
Step 2: Key in email subject with the variations listed above.
Step 3: Upload your own company logo and decide your theme color.
Step 4: You can insert your marketing message in the format of text or banner.
Step 5: You can choose to add on RM0.05 per parcel to remove EasyParcel branding.
Step 6: Once you choose to remove EasyParcel branding, you can display your own social media.
Step 7: You can preview the customized email on the right side.
Step 8: You can click "Send Preview" to send a preview email to your email address.
Note: The preview email will be sent to the email address registered to your EasyParcel account.
Step 9: Once everything is ready, click on "Submit For Review".
Step 10: Your submission will be reviewed by our team, which typically takes 1–2 business days. Once it has been approved, you will receive a notification via your registered email address.
How to send Tracking Email?
Step 1: Quote and book domestic/ international parcel as usual.
Step 2: Fill in the necessary details, including the sender details, receiver details, parcel content and value.
Step 3: After filling in your sender details, receiver details, parcel content, and parcel value, scroll down to the "Tracking Notifications" section.
Step 4: Turn on "Tracking Email" under options to add to your parcel.
Step 5: Then continue with a click on the "Checkout" button.
Step 6: Complete the booking and pay it.
Custom Tracking Email Terms and Conditions
1. All contents created for your own marketing purposes under EasyParcel Marketing Tools must NOT fall under:- Illegal products or services
- Discriminatory practices
- Alchohol & tobacco productsDrugs & drug-related products
- Weapons, ammunition, or explosives
- Adult products, services & content
- Violent & gore content
- Political, religious and racial content
- Misleading or false content
- Profanity and vulgar languages
- Gambling
- Counterfeit products & services
- Prohibited financial products and services
- Controversial content
2. All contents created will be reviewed by EasyParcel team and approval will be granted within 24 to 48 working hours.
3. Only English and Bahasa Malaysia language is allowed for all EasyParcel Marketing Tools – except for Custom Tracking Email (Mandarin language and emoji supported)
4. NO refunds will be given:
- Once payment for EasyParcel Marketing Tools is completed
- If the design does not comply to our guidelines
- For the day loss due to designs failure in complying to our guidelines