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What is Tracking WhatsApp?
Tracking WhatsApp is an automated marketing tool that allows you to notify your receivers of their parcel tracking number after you book and create a shipment on EasyParcel. It automatically sends tracking details via WhatsApp once you check out your parcel from the cart.
Your receivers will receive tracking information such as:
- Tracking number
- Live tracking link
- Delivery status updates
Below is an example of what your receiver will receive when Tracking WhatsApp is activated:
Why is Tracking WhatsApp important?
Nearly 70% of people check new messages within the first five minutes of receiving them, and WhatsApp messages have an open rate of over 98%. Using Tracking WhatsApp for order updates improves customer satisfaction and builds trust.
With automatic tracking notifications:
- Customers receive real-time updates instantly
- Fewer manual tracking inquiries are needed
- You save time on customer support
- Your brand appears more professional and responsive
How much do I need to pay for Tracking WhatsApp?
The Tracking WhatsApp rate depends on your selected top-up package. You may refer here to check your promotional rate.
How to activate Tracking WhatsApp during parcel booking?
Step 1: Book your shipment as usual.
Step 2: After filling in the required booking information, tick the checkbox to enable Tracking WhatsApp before clicking the “Add To Cart” button.
Step 3: Confirm that Tracking WhatsApp has been activated in your order summary. Once confirmed, proceed to payment by clicking “Check Out”.
