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How to change my account profile image?
Quick Summary To change your profile image on EasyParcel, log in and navigate to "Account" > "Profile" on the sidebar. Hover over the existing image above your name, click it, and select a new image to upload. Th...
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What is profile address and shipping address?
Quick Summary On EasyParcel, the profile address functions as your default billing and primary pickup location (sender address) for shipments. The shipping address (or receiver address) refers to the final destination where the courier...
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What is dashboard analytics?
Quick Summary EasyParcel's dashboard analytics is the main, first-page interface that provides a real-time, comprehensive visual overview of shipping activities, credit balances, reward points, and shipment status tracking. It help...
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How to log out of EasyParcel?
Quick Summary To log out of your EasyParcel account, click on your profile icon located at the top right corner of the dashboard, then select "LOG OUT" from the menu. This 2-step process ensures you are safely signed out of t...
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Why did I not receive my verification code/One-Time Password (OTP) via SMS?
Quick Summary Not receiving an EasyParcel OTP via SMS is likely due to incorrect phone number entry, poor network signal, or mobile settings blocking unknown messages. Common solutions include checking number accuracy, restarting your ...
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How do I verify my mobile number?
Quick Summary To verify your mobile number on EasyParcel, log in to your account, navigate to the Profile section, and click "Verify Now" next to your mobile number. A 6-digit OTP will be sent via SMS; enter this code to conf...
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How do I verify my account (eKYC)?
Quick Summary To verify your EasyParcel account (eKYC), scan the QR code displayed on the screen with your phone, log in, and click "Let's Get Started". Upload clear photos of your NRIC (front and back), confirm the auto-...
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What are information required during Account Verification (eKYC)?
Quick Summary EasyParcel account verification (eKYC) requires submitting personal details and identification documents to secure your account for services like Cash On Delivery. Required information includes your full name (per NRIC/Pa...
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What is Account Verification (eKYC) and what does this mean on EasyParcel?
Quick Summary EasyParcel Account Verification (eKYC) is a digital process—Electronic Know Your Customer—that verifies your identity using NRIC scans and selfies to ensure secure, fraud-free logistics transactions. It requires scanning ...
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Why am I unable to remove my credit card from my account?
Quick Summary EasyParcel requires a minimum of six months to pass from your last service order before you can remove a saved credit or debit card, meaning you can only delete it during the seventh month onwards. This policy is designed...
