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Are card payments, e-Wallet payments, QR payments, and online banking accepted for COD?
Unfortunately, no. All transactions from the receiver to the couriers are to be made in cash only.
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Who will bear the delivery costs if the COD parcels are returned or rejected?
We'll Cover: Scenario 1: Receiver is not home Scenario 2: Receiver is unreachable Introduction It's no secret that providing a COD payment option to your receivers is one of the top factors in increasing trust among y...
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Can the receiver reject the COD shipment after opening the parcels?
Unfortunately, after opening the parcels, the receiver is not able to reject the COD shipment. However, the receiver may return the COD parcel to the sender before opening the package or simply choose to pay the COD amount upon receivin...
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Who is responsible for paying the COD charges and shipping fee?
We'll Cover: Scenario 1: Seller A bears both COD charges and shipping fees Scenario 2: Seller B bears the shipping fee only Scenario 3: Seller C bears the COD charges only Scenario 4: Seller D wants the receiver to bear both C...
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Can I change my COD amount after placing an order?
Unfortunately, changes to the COD amount cannot be made once an order is placed. We recommend that you cancel your order and place a new one with the new amount. You can learn how to create a COD parcel here no matter if you need to sen...
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What to do if the receiver is unable to pay COD amount to the courier upon delivery?
We'll Cover: Scenario 1: Receiver does not have enough cash in hand Scenario 2: Receiver claims that the parcel is not theirs Introduction It's no secret that providing a Cash On Delivery (COD) payment option to your ...
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How does COD charges work?
We'll Cover: Calculation: How COD charges work Scenarios: How to apply the calculation when booking COD parcel Calculation: How COD charges work COD charges will be based on the fix rate or percentage fee set by the couri...
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Which couriers are available for COD on EasyParcel?
COD is available with DHL eCommerce, J&T Express, Flash Express & Aramex.