When am I able to request a withdrawal for my COD amount?
You can request a withdrawal according to your courier's timeline. Check the status of your parcel(s) in the 'COD Settlement' page. If it is shown as "To Release", you're able to make a request by clicking ...
Are card payments, e-Wallet payments, QR payments, and online banking accepted for COD?
Unfortunately, no. All transactions from the receiver to the couriers are to be made in cash only.
Who will bear the delivery costs if the COD parcels are returned or rejected?
The COD collection charges and shipping fee are two separate and distinct fees. The payment of these fees can be borne by either the seller or receiver. While COD charges are deducted from the COD amount collected by your courier, the s...
Can the receiver reject the COD shipment after opening the parcels?
Unfortunately, after opening the parcels, the receiver is not able to reject the COD shipment. However, the receiver may return the COD parcel to the sender before opening the package or simply choose to pay the COD amount upon receivin...
Who is responsible for paying the COD charges and shipping fee?
A: The COD collection charges and shipping fee are two separate and distinct fees. The payment of these fees can be borne by either the seller or receiver. While COD charges is deducted from the COD amount collected by your courier, ...
Can I change my COD amount after placing an order?
Changes to COD amount cannot be made once an order is placed. We recommend that you cancel your order and place a new one with the new amount. For more info, may refer: https://blog.easyparcel.com/blog/my/cash-on-delivery/#166502560967...
What to do if the receiver is unable to pay COD amount to the courier upon delivery?
In such an event, the receiver may request for a re-attempt delivery for another day to your chosen COD courier. For more information, please contact our customer service team who'll be able to assist you further.
How does COD charges work?
COD charges will be based on the fix rate or percentage fee set by the courier, and will be deducted directly from the COD amount set by you. For example, if you book Pgeon Prime to ship your parcel at the COD amount of RM100:- Pgeon...
Which couriers are available for COD on EasyParcel?
COD is available with Pgeon Prime, DHL eCommerce, J&T Express, Flash Express & Aramex.