Recent articles

• What to do if the receiver is unable to pay COD amount to the courier upon delivery?

  We'll Cover: Scenario 1: Receiver does not have enough cash in hand Scenario 2: Receiver claims that the par...

• Who is responsible for paying the COD charges and shipping fee?

  We'll Cover: Scenario 1: Seller A bears both COD charges and shipping fees Scenario 2: Seller B bears the sh...

• Who will bear the delivery costs if the COD parcels are returned or rejected?

  We'll Cover: Scenario 1: Receiver is not home Scenario 2: Receiver is unreachable Introduction It'...

• When am I able to request a withdrawal for my COD amount?

  Ready to withdraw your settlement amount? It’s really easy with EasyParcel. But before we dive into the simple steps...

• What do I need to verify my account to withdraw the COD settlement amount?

  Quick Summary To verify your EasyParcel account and withdraw Cash On Delivery (COD) settlement amounts, you need to...

• What does each status mean under the ‘COD Settlement’ page?

  Status indicates the stages that your COD order is under. Understand what each important status means by referring t...