Recent articles

• How to check my reported issues status?

  Once submitting your report, you may view your parcel's report status by following the steps below: Step 1: Log...

• What should I do if I have entered the wrong information after made order?

  Quick Summary If there's a mistake and the parcel has not been picked up, you'll need to cancel the shipmen...

• What should I do if my parcels have not been delivered after the given time frame?

  Quick Summary If within 15-25 days from the parcel pick up date and there has been no movement. The parcel is prote...

• How to request Proof Of Delivery (POD)?

  Quick Summary To request Proof of Delivery (POD), users can often view a digital image directly via EasyTrack by en...

• What should I do if my parcel is charged with weight discrepancy?

  Quick Summary To resolve a weight discrepancy charge, a dispute must be filed via the "Contact Us" page u...

• What should I do if there is no status update after the shipment is collected or dropped off?

  Quick Summary If a shipment status remains stagnant after 48 hours, the first step involves verifying the proof of ...