EasyParcel's customer support team provides full assistance online. If you have any questions about EasyParcel service or shipment enquiries, fill up the contact form by selecting the topic related to your inquiry or reach out via live chat.
Get your answers from Help Centre
Before proceeding to contact our support team, you may check out helpful articles in our Help Centre where the solutions to your problems are laid out easily for you. Simply type in your questions, keywords, or phrases related to your query, and a list of recommendations will pop up in one click.
How to fill up contact form?
Go to our Contact Us webpage and select the type of inquiry you need.
A. Shipment Enquiry
Step 1: Choose either 'Domestic Shipment' or 'International Shipment' 
Step 2: Select the issue that's related to your enquiry.
Step 3: Fill in all the details and attach any relevant documents/images for reference. Click 'Submit Now' once completed.
B. Payment Enquiry
Step 1: Select 'Payment Enquiry'.
Step 2: Fill in all the details and attach any relevant documents/images for reference. Click 'Submit Now' once completed.
C. Sales Enquiry
Step 1: Select 'Sales Enquiry'.
Step 2: Fill in all the details and attach any relevant documents/images for reference. Click 'Submit Now' once completed.
D. Partnership Enquiry
Step 1: Select 'Partnership Enquiry' and choose the issue that's related to your enquiry.
Step 2: Fill in all the details and attach any relevant documents/images for reference. Click 'Submit Now' once completed.
E. Other Enquiries
Step 1: Choose 'Other Enquiries' and select the issue that's related to your inquiry.
i. Bugs Report
ii. Packaging
iii. General Enquiry/Feedback
Step 2: Fill in all the details and attach any relevant documents/images for reference. Click 'Submit Now' once completed.
Your inquiry has been successfully received. Click 'OK' and wait for the customer support team to get back to you. Remember to check your email!
How to contact via live chat?
Step 1: Visit easyparcel.com and select the chat button on the bottom right of the webpage.
Step 2: Select the topic that's relevant to your enquiry'General Customer Support'.
Step 3: Write and send your inquiry, and a customer support agent will reach back to assist you momentarily.
