Our customer support team provides full assistance online. If you have any questions about EasyParcel service or shipment enquiries, kindly fill up the contact form. You may select the topic related to your inquiry to help us cater the right support for you or you can also reach us via live chat.
We'll Cover:
1. Get your answers from Help Centre
2. How to fill up contact form?
3. How to contact via live chat?
4. FAQ
Get your answers from Help Centre
Did you know that we have over 300 guides and answers to your questions in our Help Centre? That's right! So, if you're feeling adventurous, you may check out helpful articles in our Help Centre. We already laid out the solutions to your problems easily. Simply type in your questions, keywords, or phrases related to your question, and click "Search". A list of solutions will then pop up to help you.
How to fill up contact form?
You may head over to our Contact Us webpage and select the type of inquiry you need.
A. Shipment Enquiry
Step 1: Choose either 'Domestic Shipment' or 'International Shipment' 
Step 2: Select the issue that's related to your enquiry.
Step 3: Fill in all the details and attach any relevant documents/images for reference. Click 'Submit Now' once completed.
B. Payment Enquiry
Step 1: Select 'Payment Enquiry'.
Step 2: Fill in all the details and attach any relevant documents/images for reference. Click 'Submit Now' once completed.
C. Sales Enquiry
Step 1: Select 'Sales Enquiry'.
Step 2: Fill in all the details and attach any relevant documents/images for reference. Click 'Submit Now' once completed.
D. Partnership Enquiry
Step 1: Select 'Partnership Enquiry' and choose the issue that's related to your enquiry.
Step 2: Fill in all the details and attach any relevant documents/images for reference. Click 'Submit Now' once completed.
E. Other Enquiries
Step 1: Choose 'Other Enquiries' and select the issue that's related to your inquiry.
i. Bugs Report
ii. Packaging
iii. General Enquiry/Feedback
Step 2: Fill in all the details and attach any relevant documents/images for reference. Click 'Submit Now' once completed.
Your inquiry has been successfully received. Click 'OK' and wait for the customer support team to get back to you. Remember to check your email!
Note: You may check your ticket in your dashboard to see the progress of your inquiry. If you're new here, you may sign up for an account. It's free. You can view all your support history and other perks too in the dashboard. Did you know, you'll also get RM10 free that you can use for your delivery?
How to contact via live chat?
Step 1: Visit easyparcel.com and select the chat button on the bottom right of the webpage.
Step 2: Select the topic that's relevant to your enquiry 'General Customer Support'.
Step 3: Write and send your inquiry, and a customer support agent will reach back to assist you momentarily.
FAQ
- Q: How to Verify Your Mobile Number on EasyParcel?
A: To verify your mobile number on EasyParcel, click "Send Code" during sign-up or in your Profile under "Verify Now." Enter the OTP you receive via SMS and click "Submit." If you don't receive the OTP or have issues, check the reasons [here]. - Q: How to Top Up credit on EasyParcel?
A: To top up credit on EasyParcel, go to your dashboard and click "Top Up" in the upper left corner under your profile. Choose from special deals, bundle deals, or normal packages, then click "Get It Now" to proceed. For more information, check out our article. - Q: What payment methods are available for topping up credit on EasyParcel?
A: You can top up using the following payment methods: credit/debit card, online banking, or e-wallets for online top-ups, and ATM/bank transfer for offline top-ups. You can also opt for an installment payment plan via Atome, Shopback, or Grab. - Q: How to download top up invoice?
A: To download your top-up invoice on EasyParcel, log in to your account and click on "Account," then select "Statement." Click on "Top Up Invoice," choose the transaction you want, and hover to the right to find the download icon. Click the icon to download your invoice. - Q: What is the minimum amount required to top up credit on EasyParcel?
A: The minimum top-up amount on EasyParcel is RM 28.00, and you can earn 28 points when you top up this amount.
And there you have it! You now know how to reach out to our EasyParcel support team. We’re thrilled to assist you! We hope this guide has been helpful, but if you have any more questions, don’t hesitate to check out our other articles or contact our friendly support team. We’re here to help you every step of the way!
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