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What is the insurance claims requirements and timelines?
What are the required documents to file a claim? To file an insurance claim, you must submit a few important documents for the EasyParcel team and courier to launch a proper investigation. The documents required are an item invoice, p...
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How does EasyParcel pay out the insurance claims?
We'll Cover: Payout via Bank Transfer Payout via EasyParcel Credit (Recommended) Once your claim is approved, you will receive both of Basic Insurance claim amount and InsurePlus claim amount, (extra RM50 or parcel value, w...
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How to check which insurance coverage is applied to my shipment?
We'll Cover: 3 types of insurance in EasyParcel How to check which insurance coverage applied to my shipment? 3 types of insurance in EasyParcel There are 3 types of insurance in EasyParcel; Basic Insurance, InsurePlus, an...
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How to know if my parcel's issues are applicable for claim?
While we at EasyParcel, and our courier partners do our best to ensure your parcels are safe and secure, we understand that incidents may happen. Thus, we provide an easy process for filing a claim for a few parcel issues you might face...
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How do I know whether my shipments are under insurance coverage or not?
All shipments made via EasyParcel are protected under two types of insurance coverage; Basic Insurance and InsurePlus You can also add EasyCover protection during checkout for your shipments, which protects up to a maximum of RM10,000....
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What does each status mean in Shipping Insurance Claim?