What are the required documents to file a claim?
To file an insurance / protection claim, you must submit a few important documents for the EasyParcel team and courier to launch a proper investigation.
We'll Cover:
Situation 1: Parcel lost in transit
- Title - State the subject/topic of your enquiries
- Registered email address
- Tracking/ shipment ID
- Courier
- Message/ comment - Description of the issue
- Payout method - EP Credits or bank transfer
- Photo(s) and description of the parcel content
- Photo(s) and description of the parcel packaging (outer box, condition, and label)
- Item invoice/ receipt (proof of item value)
Learn more about the insurance investigation timeline.
Situation 2: Parcel damaged
- Title - State the subject/topic of your enquiries
- Registered email address
- Tracking/ shipment ID
- Courier
- Damage condition
- Total units of damaged item
- Message/ comment - Description of the issue
- Payout method - EP Credits or bank transfer
- Photo(s) and description of the parcel content
- Photo(s) and description of the parcel packaging before collection (outer box, condition, and label)
- Photo(s) and description of the parcel packaging after delivery (outer box, condition, and label)
- Photo(s) and description of the damaged item
- Item invoice/ receipt (proof of item value)
Learn more about the insurance investigation timeline.
Situation 3: Parcel no status update after parcel collected/dropped off
- Title - State the subject/topic of your enquiries
- Registered email address
- Tracking/ shipment ID
- Courier
- Pick up or Drop off
- Pick up or Drop off date & time
- Message/ comment - Description of the issue
- Sender's copy/ courier manifest with driver's
- Courier rider's name & contact number/ courier branch
- Payout method - EP Credits or bank transfer
- Photo(s) and description of the parcel content
Learn more about the insurance investigation timeline.
Situation 4: Parcel missing content
- Title - State the subject/topic of your enquiries
- Registered email address
- Tracking/ shipment ID
- Courier
- Value & units of missing items
- Message/ comment - Description of the issue
- Payout method - EP Credits or bank transfer
- Photo(s) and description of the parcel packaging before collection (outer box, condition, and label)
- Photo(s) and description of the parcel packaging after delivery (outer box, condition, and label)
- Photo(s) and description of the completed item
- Photo(s) and description of the missing item
- Item invoice/ receipt (proof of item value)
Learn more about the insurance investigation timeline.
Situation 5: Parcel swapped content
- Title - State the subject/topic of your enquiries
- Registered email address
- Tracking/ shipment ID
- Courier
- Value & units of original/ correct item
- Message/ comment - Description of the issue
- Payout method - EP Credits or bank transfer
- Photo(s) and description of the parcel packaging before collection (outer box, condition, and label)
- Photo(s) and description of the parcel packaging after delivery (outer box, condition, and label)
- Photo(s) and description of the original/ correct item
- Photo(s) and description of the wrong item
- Item invoice/ receipt (proof of item value)
Learn more about the insurance investigation timeline.
Situation 6: Parcel wrong delivery
- Title - State the subject/topic of your enquiries
- Registered email address
- Tracking/ shipment ID
- Courier
- Message/ comment - Description of the issue
- Payout method - EP Credits or bank transfer
- Photo(s) and description of the parcel content
- Photo(s) and description of the parcel packaging (outer box, condition, and label)
- Item invoice/ receipt (proof of item value)
Learn more about the insurance investigation timeline.