EasyParcel (Malaysia) Help Centre

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How does EasyParcel pay out the insurance / protection claims?

Once your claim is approved, you will receive the claim amount through either bank transfer within 7-14 working days or EasyParcel credit instantly.

Payout via Bank Transfer

The basic insurance / protection claim amount will be passed on to our finance department for further processing, while the amount of InsurePlus (extra RM50 or parcel value, whichever is lower) and EasyCover will be given in the form of EasyParcel credit instantly.

Payout via EasyParcel Credit (Recommended)

The claim amount will be reflected in your EasyParcel account instantly upon submission.

Note: You can use these credits to book your next courier, buy packaging materials, or subscribe to marketing tools right away.

EasyParcel is the author of this solution article.

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