Delivery Problems

We'll Cover: What do I do when my parcel is charged with weight discrepancy? FAQ Beginner's Video Tutorial What do I do when my parcel is charged with weight discrepancy? At EasyParcel, we want to ensure you...

We'll Cover: What is Proof of Delivery? How to view your POD via EasyTrack What to do if you are not able to obtain your POD? FAQ Hey EasyParcel fam! Need a Proof of Delivery (POD) to keep track of your order management? Yo...

We'll Cover: Why is my parcel delayed? When should I report my delayed parcel? How do I report my delayed parcel? How to follow up the ticket from EasyParcel website? Why is my parcel delayed? Your parcel delivery could ...

We apologize for any inconvenience caused. EasyParcel is a platform that provides shipping solutions, and therefore we have no control over this. Failed collection is very rare but this can still sometimes happen when a driver does not...

We'll cover: Parcel has already been dropped off/collected by courier. Parcel has not been dropped off/collected by courier. In cases where you have entered the wrong information for your shipment after the order has been ma...

Once submitting your report, you may view your parcel's report status by following the steps below: Step 1: Log into your EasyParcel account, scroll to the bottom of your side column at your dashboard. Click on 'Support'.  ...

If you're expecting a parcel to be delivered to you and it hasn't been collected, there are a few steps you can take to determine whether it's a missed pickup or if there's another issue at play: 1. Check the tracking i...