EasyParcel (Malaysia) Help Centre

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How to request Proof Of Delivery (POD)?

Did you or your customer not receive their parcel after the tracking status was updated to delivered? You may obtain or request for the proof of delivery (POD) by following the solutions below.

How to view your POD via EasyTrack

You are able to view your POD via our EasyTrack page. However, your POD can only be viewed if the parcel is booked under the following couriers:

  • Flash Express
  • J&T Express
  • DHL Express
  • Teleport Priority

Step 1: Click the EasyTrack page, input your parcels tracking number and select the booked courier (Currently, EasyTrack page only support the following couriers for PODs: Flash Express, and J&T Express).

Step 2: Once the tracking result is showed, you have to log into your EasyParcel first by clicking the button 'Login now to view Proof of Delivery (POD)'.

Step 3: After logging into your EasyParcel account, you may now click on 'View Proof of Delivery (POD)' to view the image.

What to do if you are not able to obtain your POD?

Currently, as POD is only available to be viewed for Flash Express, and J&T Express, you may request for your POD via the following solutions below.

Solution 1 (Recommended)

Step 1: Head to your dashboard and click one 'Manage Parcel' > 'All Parcel'.

Step 2: Click on the 3 line icon and a drop-down will appear. Click on Report. 

Step 3: Select 'Request Proof of Delivery (POD) - parcel delivered but yet to receive by receiver'.

Step 4: Your report has been received and you can head over to our message board via Support > Customer Support to check for ticket updates.

Solution 2

Step 1: Visit our Contact Us website at https://app.easyparcel.com/my/en/contact-us/

Step 2: After entering the website, click on Shipment Enquiry. 

Step 3: Next, select whether your parcel is a domestic or international shipment. 

Step 4: A list of options will appear prior to selecting your parcels shipment type. From there, select 'Request Proof of Delivery (POD) - Parcel delivered but yet to receive by receiver'.

Step 5: Fill up the necessary details required in the section below. Once submitted, our customer support team will approach you accordingly via your ticket ID where it can be found in your email.

EasyParcel is the author of this solution article.

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