Beginner's Video Tutorial
What do I do when my parcel is charged with weight discrepancy?
At EasyParcel, we want to ensure your shipping experience is transparent and hassle-free. To calculate your shipping costs, couriers use either the actual weight or volumetric weight of your parcel, whichever is higher.
Please note:
- The courier may re-weigh or measure your parcel to confirm the weight.
- If the declared weight is incorrect, you'll be charged based on the actual weight.
For more details, please refer to our Terms and Conditions (Clause 8.0)
If you underdeclare the weight of your parcel, the courier service will charge EasyParcel based on the actual weight. We'll then pass this charge on to your account.
Step 1: Head over to Contact Us page and click on Shipment Enquiry. 
Step 2: Select whether your parcel is a domestic or international shipment. 
Step 3: A list of options will appear. Now, scroll until you're able to see the 'Weight Discrepancy - misdeclared parcel weight/sizes' and select the option. 
Step 4: Fill up the necessary details required in the section below:
Note: For "Actual weight", weigh your parcel on a weighing scale and fill in the number showed on the scale.
Example photo of your parcel on a weighing scale: |  |
Note: For "Parcel dimension", take out your measuring tape and measure the length, width and height of the parcel.
Example photo of your parcels dimension by using a measuring tool on the packaging material used for your shipment. (Length) |  |
| (Width) |  |
| (Height) |  |
Note: To strengthen your dispute, kindly include photos of the parcel's contents to provide valuable evidence.
Step 5: Once submitted, our customer support team will approach you accordingly via your ticket ID where it can be found in your email. You may also check on ticket updates via the Message Board by going to your Dashboard > Customer Support.
IMPORTANT: Customers will need to dispute the weight discrepancy charges within 10 days of receiving the notice on their account.
FAQ
- How to pack your parcels?
- How to maximise protection to my parcels?
- How to determine the weight of my parcel?
- How to avoid parcel returns, delays or abandonment at customs?
- How are discrepancies identified by couriers?
And there you have it! You now know how to address weight discrepancy charges for your parcel. We hope this guide was helpful, but if you still have questions, don’t hesitate to check out our other articles or contact our friendly support team. We're here to assist you every step of the way!
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