Once submitting your report, you may view your parcel's report status by following the steps below:
Step 1: Click "Support", select "Enquiries History".
Step 2: Then, select your reported issue, click "View".
Step 3: Once you click on the “View” button, you’ll able to see the details inside and also our support team will reply to you via this message board directly within 24 working hours (Monday to Friday, 10am to 6pm except for public holidays).
