Quick Summary
If within 15-25 days from the parcel pick up date and there has been no movement. The parcel is protected by EasyParcel, so you may submit for Lost Claim if the parcel is confirmed as lost by the courier booked.
We'll Cover:
Why is my parcel delayed?
Your parcel delivery could be delayed due to a number of reasons. The following are a few reasons:
- High Volume Periods (Peak Season)
- Weather Conditions
- Customs Clearance
- Missed Picked Up
- Incorrect or Incomplete Address
Learn more about it here.
When should I report my delayed parcel?
- When your parcel has exceeded more than 3 working days, and there been no movement.
- If within 15-25 days from the parcel pick up date and there has been no movement.
How do I report my delayed parcel?
Solution 1 (Recommended)
Step 1: Log in to your account, head over to "Manage Parcel", then click on "All Parcels".
Step 2: Select the parcel you want to report, click "More Actions", and select "Report".
Step 3: Select the "Parcel Delivery - late delivery/delivery issue".
Step 4: Our system will automatically fill in the details. Attach the required screenshot and click "Submit".
Step 5: Your report has been submitted to our support team and you can track the parcel report status by clicking on "Support" > "Enquiries History".
Solution 2
Step 1: Visit our Contact Us website at https://app.easyparcel.com/my/en/contact-us/
Step 2: After entering the website, click on "Shipment Enquiry".
Step 3: Next, select whether your parcel is a domestic or international shipment.
Step 4: A list of options will appear prior to selecting your inquiry type. From there, select "Parcel Delivery - late delivery/delivery issue".
Step 5: Fill up the form, upload the required documents. Once submitted, our customer support team will approach you accordingly via your ticket ID where it can be found in your email.
