Account Security

Quick Summary EasyParcel login failures are commonly caused by security restrictions, account suspension due to policy violations (e.g., unpaid surcharges, unusual traffic), or unverified account status. Other reasons include forgotten...

Quick Summary You cannot sign up with your mobile number on EasyParcel primarily because the number is already linked to an existing account, or it is a recycled number previously used by someone else. Each mobile number can only be re...

Quick Summary You cannot sign up with your email on EasyParcel because it is already linked to an existing account, as EasyParcel only allows one account per email address and mobile number. Instead of registering, use the "Forgot...

Quick Summary Verifying your mobile number on EasyParcel is crucial to secure your account, authenticate registration, and authorize financial transactions like top-ups. It acts as an eKYC (Electronic Know Your Customer) measure to ens...

Quick Summary Failure to register an EasyParcel account is often caused by using an already registered email/mobile number, entering invalid details, failing eKYC verification (due to blurry ID photos or wrong info), or network issues....

Quick Summary EasyParcel accounts are typically suspended or under review due to violations of terms of use, such as unpaid additional surcharges (weight discrepancies), detected unusual traffic, or failed eKYC (identity) verification....

Quick Summary EasyParcel eKYC applications are usually rejected due to blurry/invalid ID photos, mismatched information, or poor lighting during the selfie verification. Other common causes include using an already registered identity,...

Quick Summary EasyParcel's eKYC verification failures ("ID incorrect/not clear") are typically caused by blurry photos, glare covering details, or data mismatches. To fix this, use a well-lit, natural light setting to avo...