Why am I getting ID incorrect when doing verification?
If you're getting "ID is incorrect" or "ID is not clear", then it's mostly because of a few reasons, including:
ID photos are not clear: The snap of your ID photos may not be clear, or it may catch a glimpse of glaring lights that make the photos unreadable.
Selfie photos are not clear: Your selfie may be nice, but it's not clear enough and does not convey your full face.
Wrong information: The information you entered may be incorrect or does not match the information stated on your ID, thus resulting in "ID is incorrect". Prepare your information details ahead of time by checking out what information is needed to verify your account.
What should I do instead?
For Malaysians:
- Make sure you are using your Malaysian Identity Card (IC)
- Find a place that has natural settings to avoid capturing unnecessary lights
- Snap clear photos of your IC front and back
- Ensure that the photos do not capture any reflection
- Ensure your IC is within the frame provided
- Avoid covering your camera lens with your finger or any other objects that can cause a blurry image outcome
For Malaysian permanent residents or other nationalities:
- Make sure you are using your passport only
- Find a place that has natural settings to avoid capturing unnecessary lights
- Snap clear photos of your whole passports which includes your personal information and your signature on it
- Ensure that the photos do not capture any reflection
- Ensure your passport is within the frame provided
- Avoid covering your camera lens with your finger or any other objects that can cause a blurry image outcome
Now that you have everything prepared, take a look at the steps to verify your account successfully.