Each status indicates a different situation for your on-demand delivery. There are a few possible reasons as to why the status stayed the same. Kindly refer to the table below:
Status | Description | Possible Reasons The Status Stay The Same |
Pending | The system is locating the closest suitable driver to pick up your parcel. | A suitable driver may not have been found yet. |
| Accepted | Driver has accepted your order booking and is on his way to pick up your parcel. | The driver could be stuck in a traffic jam, or the distance to your selected pick up location is quite far. |
| In Transit | Your parcel has been picked up and is in transit to its destination. | Your parcel is still in delivery and has not reached its destination yet. |
There are other On-Demand statuses that you may encounter during its progress. Feel free to refresh the page to see the updated status after a while.