Each status indicates a different situation for your on-demand delivery. There are a few possible reasons why the status stayed the same and what you can do about it. Kindly refer to the table below:
Status | What It Means | Possible Reasons As To Why The Status Stays The Same | Solution |
Pending | The system is locating the closest available driver to pick up your parcel. | An available driver may not have been found yet. | Let's try our latest feature: Express Driver Finder! It let's you book multiple drivers simultaneously, ensuring the fastest available one accepts your booking. Learn more here. |
| Accepted | Driver has accepted your order booking and is on his way to pick up your parcel. | The driver could be stuck in a traffic jam, or the distance to your selected pick up location is quite far. | Check out the real-live progress, where you can see your booking progress, where your driver is and his estimated time of arrival. Learn how to track your On-Demand parcel. |
| In Transit | Your parcel has been picked up and is in transit to its destination. | Your parcel is still in delivery and has not reached its destination yet. | You may also check out the real-live progress and see the estimated time arrival and the current location of your order. Additionally, try refreshing your EasyParcel apps - sometimes clearing excess cache on your device can speed up the updates. |
Not the status you're stuck at? See other On-Demand statuses that you may encounter during your On-Demand delivery. Ultimately, kindly refresh or hard-refresh the page to see the updated status after a while.