Sending On Demand Parcels

Have an urgent document or gift that needs to be delivered within the same day? Count on our fast, convenient and affordable on-demand door-to-door delivery service. Here's how you can book for it:- Step 1: Click on "On-Dem...

After payment is made, the status will change to "Pending". This status indicates the system is locating the closest suitable driver who is available to pick up your parcel. Your On-Demand delivery booking may stay in "...

Each status indicates a different situation for your on-demand delivery. There are a few possible reasons as to why the status stayed the same. Kindly refer to the table below: Status Description Possible Reasons The Status S...

We'll Cover: What does each status mean in On-Demand delivery? Frequently Asked Question (FAQ) What does each status mean in On-Demand delivery? In order to give you a comforting experience when shipping with On-Demand cou...

The delivery time frame for On-Demand delivery varies depending on a few factors, including: Distance: The distance from pick up location to drop off location may contribute to a smaller time frame to a bigger one. Transportation: Th...

There a few possible reasons why no driver has been assigned yet, including: High Demand: All suitable drivers are occupied with other deliveries. Traffic Jam: The closest driver is still quite far from the pick up location, thus no ...

Keen on knowing your On-Demand parcel whereabout? Follow these simple steps to find out the updates. Step 1: Go to "Manage Parcel", then choose "On-Demand Delivery". Choose which parcels' progress you would like...

We'll Cover: How to cancel my On-Demand delivery order? Are there any cancellation fees on On-Demand delivery orders? Why can't I cancel my On-Demand delivery order? How to cancel my On-Demand delivery order? Unfortun...

Unfortunately, you cannot edit your On-Demand delivery order after payments are made. This is because the required information has been passed on to the assigned driver. You may refer to what On-Demand delivery status means to understan...

We'll Cover: Why is my order still in "Pending" status? Why does my order stuck in one status for so long? Why is there no driver assigned to my order yet? I'm having other issues, what to do? Why is my orde...