EasyParcel (Malaysia) Help Centre

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Sending On Demand Parcels

  • How to create On-Demand parcel?

    Have an urgent document or gift that needs to be delivered within the same day? Count on our fast, convenient and affordable on-demand door-to-door delivery service. Here's how you can book for it:- Step 1: Go to "Send Parcel&...

  • Why my On-Demand delivery still in "Pending" status?

    After payment is made, the status will change to "Pending". This status indicates the system is locating the closest suitable driver who is available to pick up your parcel. Your On-Demand delivery booking may stay in "...

  • Why is my On-Demand delivery stuck in one status for so long?

    Each status indicates a different situation for your on-demand delivery. There are a few possible reasons why the status stayed the same and what you can do about it. Kindly refer to the table below: Status  What It Means Pos...

  • What does each status mean in On-Demand delivery?

    We'll Cover: What does each status mean in On-Demand delivery? Frequently Asked Question (FAQ) What does each status mean in On-Demand delivery? In order to give you a comforting experience when shipping with On-Demand cou...

  • When will my On-Demand parcel arrive its destination?

    Our On-Demand delivery is usually delivered within the same day. However, the delivery time frame for On-Demand delivery varies depending on a few factors, including: Distance: The distance from pick up location to drop off location m...

  • Why is there no driver assigned to my On-Demand delivery?

    There a few possible reasons why no driver has been assigned yet, including: High Demand: All suitable drivers are occupied with other deliveries. Traffic Jam: The closest driver is still quite far from the pick up location, thus no ...

  • How to track my On-Demand parcels?

    Keen on knowing your On-Demand parcel whereabout? Follow these simple steps to find out the updates. Step 1: Go to "Manage Parcel", then choose "On-Demand Delivery". Choose which parcels' progress you would like...

  • How to cancel the On-Demand Delivery order?

    We'll Cover: How to cancel my On-Demand delivery order? Are there any cancellation fees on On-Demand delivery orders? Why can't I cancel my On-Demand delivery order? How to cancel my On-Demand delivery order? Unfortu...

  • Why can't I edit my On-Demand Delivery order after paid?

    Unfortunately, you cannot edit your On-Demand delivery order after payments are made. This is because the required information has been passed on to the assigned driver. You may refer to what On-Demand delivery status means to understan...

  • What should I do if I have an issue with the ongoing On-Demand Delivery?

    We'll Cover: Why is my order still in "Pending" status? Why does my order stuck in one status for so long? Why is there no driver assigned to my order yet? I'm having other issues, what to do? Why is my orde...