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How to cancel the On-Demand Delivery order?

How to cancel my On-Demand delivery order?

Unfortunately, once payment has been made for your On-Demand delivery order, no cancellation can be made except for the scenario where no driver has been assigned to the order yet. If your On-Demand delivery order is not assigned yet, you may follow these steps to cancel the order:

Step 1: Go to "Manage Parcel", click "On-Demand Delivery". Look for the order that you intend to cancel, and click "Cancel".

Step 2: Click "OK" to proceed.

Are there any cancellation fees on On-Demand delivery orders?

To be updated.

Why can't I cancel my On-Demand delivery order?

While it is possible to cancel your On-Demand delivery orders, there are scenarios where you couldn't, including:

Scenario 1: Your On-Demand delivery order has been assigned to a driver
Scenario 2: Your On-Demand delivery order has been picked up and is on its way to your chosen destination

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