EasyParcel (Malaysia) Help Centre

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How do I verify my account (eKYC)?

Why do I need to verify?

There are so many features you can enjoy when you verify your account. EasyParcel is always innovating our platform to serve you for many years to come. And for more innovations to enjoy, you need to verify your account for security purposes. Learn more about what account verification is to help you understand it better.

How to verify my account?

Step 1: When you're required to verify your account, a QR code will pop up, which you'll need to scan with your phone to proceed to verification.

Step 2: You will be prompted to log into your account.

Step 3: Once logged in, you may read the reminder given, then click on "Let's Get Started".

Step 4: Click on the button to start taking photos of your NRIC (front and back).

Note: Make sure the photos are clear and do not capture any lighting on them.

Step 5: Take note of the information displayed and ensure everything is correct before clicking "Confirm".

Step 6: It's time to take a selfie, and make sure to avoid flash lighting and that your photo is in the frame. Then click "Submit Photo"

Step 7: Yayy! Your account has been verified, you can now click "Proceed" and it will take you back to your account.

EasyParcel is the author of this solution article.

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