EasyParcel (Malaysia) Help Centre

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Delivery Problems

Remind pick up, parcel status, lost & damaged

  • How to remind courier for pick up or collection?

    We'll Cover: Why is my parcel not picked up? How to remind courier for collection? Why is my parcel not picked up? There are usually only a few reasons why a courier is not present for a scheduled pick up: Rider's S...

  • How to rebook ​a parcel?

    How to rebook a parcel? Step 1: Head over to the dashboard and go to "Manage Parcel". From there, click on "All Parcel". Step 2: Click on “Rebook Parcel". Step 3: You will then be redirected to "My C...

  • How to drop-off my parcel?

    We'll Cover: What couriers are supporting drop-off service? How to drop-off my parcel? Where should I drop-off my parcel? What couriers are supporting drop-off service? The following are the list of couriers that are supp...

  • How do I cancel my parcel order?

    We'll Cover: How can I determine if my parcel is eligible for cancellation? How do I cancel my parcel? Booked for a wrong courier or customer cancelled the order suddenly? Identify the conditions when you are able or unable t...

  • What should I do if my parcel is lost?

    We'll Cover: What should I do if my parcel is lost? How can I report a parcel that is lost in transit? What should I do if my parcel is lost? The majority of the time an item is "lost" it is normally due to a mis...

  • What should I do if the receiver received an incomplete shipment (missing content)?

    We'll Cover: What should I do if my parcel is incomplete or missing items? How can I report a parcel that is incomplete or missing? What should I do if my parcel is incomplete or missing items? Step 1: Examine the item On...

  • What should I do if receiver received wrong shipment?

    We'll Cover: What should I do if my parcel is the wrong shipment? How can I report a parcel that is the wrong shipment? What should I do if my parcel is the wrong shipment? Step 1: Examine the item Once your receiver has ...

  • What should I do if the parcel is damaged?

    We'll Cover: How do I submit claim for damaged parcel? Why is my parcel damaged? How do I submit claim for damaged parcel? Parcels from time to time can be damaged in transit, so this is why it is important that you pack t...

  • Why is my parcel delayed?

    We'll Cover: Inaccurate Documentation Peak Season Natural Occurring Events 1. Inaccurate Documentation When creating an order for your customers shipment, it is extremely important to have the correct documentation and p...

  • What should I do if there is no status update after the shipment is collected or dropped off?

    In cases where there is no update in your tracking status after the parcel has been collected or dropped off, you may refer to the solutions below for further assistance: Solution 1 (Recommended) Step 1: Head to your dashboard and cli...