Quick Summary
If a shipment status remains stagnant after 48 hours, the first step involves verifying the proof of handover, such as a signed Airway Bill or drop-off receipt. Contacting the courier's customer service directly often provides the quickest real-time update, as digital systems may lag behind physical movement. Should the parcel remain untraced, a formal inquiry must be lodged through the "Manage Parcel" section of the EasyParcel dashboard to initiate an investigation or a potential insurance claim.
In cases where there is no update in your tracking status after the parcel has been collected or dropped off, you may refer to the solutions below for further assistance:
Solution 1 (Recommended)
Step 1: Log in to your account, head over to "Manage Parcel", then click on "All Parcels".
Step 2: Select the parcel you want to report, click "More Actions", and select "Request Claim".
Step 3: Select the "No Status Update After Parcel Collected/Dropped off".
Note: Claim must be submitted within 15 days of the last tracking event.
Step 4: Fill in the details required and click "Submit".
Step 5: Your report has been submitted to our support team and you can track the parcel report status by clicking on "Support" > "Enquiries History".
Solution 2
Step 1: Visit our Contact Us website at https://app.easyparcel.com/my/en/contact-us/
Step 2: After entering the website, click on "Shipment Enquiry".
Step 3: Next, select whether your parcel is a domestic or international shipment.
Step 4: A list of options will appear prior to selecting your inquiry type. From there, select "No Status Update After Parcel Collected/Dropped off".
Step 5: Fill up the form, upload the required documents. Once submitted, our customer support team will approach you accordingly via your ticket ID where it can be found in your email.
