Introduction
Why is my parcel not picked up?
We understand it's frustrating when a scheduled pick-up doesn't happen. But, there are some common reasons why your parcel might not have been collected, including:
Unexpected Delays:
- Traffic: Heavy traffic can significantly impact a rider's schedule, causing them to arrive late or miss a pick-up altogether.
- Weather: Extreme weather conditions like heavy rain or storms can also delay or prevent pick-ups.
System Issues:
- Booking Errors: Sometimes, technical glitches can prevent your pick-up from being properly scheduled in the rider's system.
- Communication Problems: Occasionally, there may be a breakdown in communication between the courier service and the rider, leading to missed pick-ups.
How to remind courier to collection?
Step 1: Log in to your account, then head over to the dashboard and go to "Manage Parcel". From there, click on "All Parcel".
Step 2: Click on the three-line icon and select “Report”.
Step 3: Under Report Parcel, select the option, "Parcel Collection - missed pick up/ remind pick up".
Step 4: After submitting, any updates regarding your report can be viewed on the Message Board. Our customer service support team will proceed to remind the designated courier to collect your shipment as soon as possible!
FAQ
- Q: How can I identify if my parcel has missed a pickup?
A: To check if your parcel has missed a pickup, review the tracking information. If the status shows "to be collected" and has been stuck for days or past the scheduled collection date, it may indicate a missed pickup. For more details, refer to our article - Q: How can I check the status of my reported parcel issue?
A: To check the status of your reported parcel issues, log into your EasyParcel account, click on 'Support' at the bottom of your dashboard, then select 'Customer Support.' From there, go to 'Parcel Report' and click on 'Message Board' to view the status of your submitted reports. - Q: What should I do if my parcel has missed the pick-up or hasn't been collected after the scheduled time?
A: If your parcel wasn’t collected, you can switch to a drop-off service, rebook with another courier, or remind the courier for pick-up. For more details, refer to our other article. - Q: How can I rebook a parcel that missed a pick-up?
A: Log in, go to "Manage Parcel" > "All Parcel," and click on "Rebook Parcel." You'll be redirected to "My Cart" to duplicate the order and proceed with checkout. For more details, refer to our other article. - Q: What should I do if my parcels have not been delivered after the given time frame?
A: If your parcel hasn’t been delivered after the expected time, you can report it via our website by following these steps: Go to "Manage Parcel," click "All Parcel," and then select "Report" from the 3-line icon. You can also contact us through our support form for further assistance. For more details, refer our other article.
And that's it! You've got everything you need to handle your parcel collection, including reminding your courier for pick-up and other delivery issue. We hope this guide has made thing clearer for you. If you have any more question or need further help, feel free to explore our other article or reach out to our friendly support team. We're here to assist you every step of the way!