EasyParcel (Malaysia) Help Centre

Login Sign Up

When my parcel can be pickup or collected?

Domestic or International parcel

It's really easy to find out the estimated time for your courier to come and collect your parcel. For domestic or international parcel, you may follow these simple steps to find out the collection time.

Step 1: Log in to your EasyParcel account, head over to 'Manage Parcel', then click on 'All Parcel'. Search for the parcel you wish to know its collection time for and click on its tracking number.

Step 2: It will bring you to the tracking page, where you'll see the estimated time for the courier to come and pick up your parcel.

On-Demand parcel

What if you're sending an express, on-demand parcel? Well, worry not. You can follow these simple steps to know when your on-demand parcel will be collected.

Step 1: Log in to your EasyParcel account, head over to 'Manage Parcel' then click on 'On-Demand Parcel'. Click on the on-demand parcel that needs to be collected; it will show you the details.

Note: You can check the 'Timeline' section to see the details of your parcel pick up.

Step 2: Alternatively, you can also click on 'View Tracking' which will bring you to a live tracking page.

Scheduled pick up

.Are you an organized business person or just a casual sender who loves to prepare everything in advance? Well, you definitely scheduled your parcels to be picked up at a specific time too. Now, in case you want to refresh your mind on when your parcels will be picked up, you can follow these simple step-by-step.

Step 1: Log in to your EasyParcel account, head over to 'Manage Parcel' and click on 'All Parcel'. Choose the parcels you have scheduled, click "View Details" and you'll see the scheduled date you have chosen in its details.

Courier service pick-up information

Every courier on EasyParcel has their own pick up time based on a variety of factors such as; locations, work hours, and delivery preparation. In order to help you be more prepared when choosing the best pick up time for your parcels, you may refer to our tables below listing our couriers collection time periods, whether domestically or internationally. Learn more details from each courier here.

Domestic Couriers
Pick Up Time
PosLaju1pm - 6pm
Skynet1pm - 6pm
J&T Express1pm - 6pm
J&T Cargo9am - 6pm
DHL eCommerce12pm - 6pm
UTS Logistics2pm - 5pm
Aramex9am - 5.30pm
Qxpress9am - 5.30pm
KEX Express2pm - 5pm
Pickupp9am - 5pm
Flash Express3pm - 7pm
City-Link Express9am - 5pm
Best Express9am - 6pm
LalamoveDepends on the distance between the rider/driver and the sender's location.

International CouriersPick Up Time
TNT Express9am - 6pm
SF Express12pm - 5.30pm
FedEx Express
8am - 4.30pm
EMS1pm - 6pm
Aramex9am - 5.30pm
Janio1pm - 6pm
Qxpress9am - 7pm
Teleport Priority8am - 8pm

You can also learn how to remind the courier to come and pick up your parcel when it's time for collection.

EasyParcel is the author of this solution article.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.