EasyParcel (Malaysia) Help Centre

Login Sign Up

Why are my shipping documents missing the commercial invoice?

Inadequate preparation

Sometimes, the absence of a commercial invoice results from inadequate preparation before the shipment. Senders may overlook the necessity of this document, especially if they are relatively new to international shipping. To address this, establish comprehensive shipping checklists that include the commercial invoice as a mandatory item. This can be part of your standard operating procedures to prevent oversights. You can also learn how to attach the commercial invoice to your parcel through our guide here.

Customs regulation and compliance issues

Certain destinations have specific customs regulations that mandate the inclusion of a commercial invoice. If your shipment is headed to a country with stringent customs requirements, it's crucial to understand and adhere to their regulations. Review the customs guidelines of the destination country to ensure compliance, and confirm that the commercial invoice meets all necessary criteria.

Incomplete or inaccurate information

Commercial invoices must provide accurate and detailed information about the shipped goods, including their value, quantity, and description. If the document is incomplete or contains inaccuracies, it may be rejected or omitted. Double-check that the commercial invoice contains all necessary information and verify its accuracy before submitting it with your shipment.

Technology glitches or system errors

In the digital age, shipping documentation is often processed electronically. Technical glitches or system errors can sometimes lead to missing documents. Ensure that your shipping platform or software is functioning correctly, and monitor for any potential issues. Regularly update your systems and seek assistance from technical support if needed.

Human error in documents handling

Human error, such as misplacement or oversight, can lead to missing documents. Implement stringent document handling procedures to minimize the risk of human error. This may include training staff, using document management systems, and conducting regular audits to ensure all required documents are accounted for in each shipment.

EasyParcel is the author of this solution article.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.