Introduction
At EasyParcel, we get how important timely delivery is for a smooth shipping experience. The delivery time for your parcel can depend on a few things, like the courier service you picked, where the parcel is going, and the service level you chose.
To give you a better idea, here are some general guidelines to help estimate when your parcel might arrive:
Transit time
Transit time is the time it takes for your parcel to travel from the pick-up point to the delivery destination. This can vary depending on the courier service and the distance between both locations. Some couriers also offer quicker transit times for an extra fee.
Delivery option
Courier services usually offer different delivery options, such as Domestic delivery, international delivery or On-Demand delivery. If you choose On-Demand option, your parcel will be given priority for delivery and will be delivered faster than other types of deliveries. Learn more about each courier service so you can be prepared for your next booking.
Working days
Most courier services only operate on working days (Monday to Friday), and deliveries may not be on weekends or public holidays. Be sure to check with the courier service to confirm their delivery schedule.
Delivery attempts
If the courier is unable to deliver your parcel on the first attempt, they will usually make several attempts before returning it to the sender. The number of delivery attempts can vary depending on the courier service and the destination country.
Customs clearance
EasyParcel has a comprehensive parcel status update system, with chat for your delivery inquiries, or you can first check your answers too.
If you are shipping internationally, your parcel may be subject to customs clearance. This process can take up several days and may delay the delivery of your parcel. To avoid this happening, you may learn more on shipping internationally with Delivered Duty Paid (DDP) here.
International parcel shipments are often delayed due to customers not providing a clear commercial invoice. Additionally, delays can occur if prohibited item, such as tobacco or e-cigarettes, are found in the shipment batch, requiring customs to inspect all parcels. Please note that couriers are unable to provide an estimated clearance time frame or expedite the delivery process in these situations.
FAQ
- Q: How can I track my parcel?
A: You can track your parcel through EasyParcel by logging into your account and using the 'Manage Parcel' section to view tracking details. If you're not logged in, you can still use the EasyTrack feature on the website to check your parcel's status. For more details, check out our article. - Q: Do couriers deliver on weekends or public holidays?
A: Most couriers operate only on working days (Monday to Friday), with no deliveries on weekends or public holidays. Always check the specific courier’s delivery schedule to ensure timely arrival. - Q: What happens if my parcel contains prohibited items?
A: If your parcel contains prohibited items, it cannot be shipped by our courier partners. It's crucial to check the prohibited items list before sending your parcel. If a prohibited item is found during collection, the courier may return the parcel and apply additional charges. Please note that postage fees will not be refunded in this case.
And there you have it! You’re now equipped with all the information you need about when your parcel can be delivered. We’re excited for you to experience smooth shipping with EasyParcel! If you have any lingering questions or need further assistance, don’t hesitate to explore our other articles or reach out to our friendly support team. We’re here to help you every step of the way!
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