Insurance

We'll Cover: How to purchase insurance/protection on EasyParcel? How many types of insurance/protection does EasyParcel have? How to purchase insurance/protection on EasyParcel? In the aim to give you our best service, al...

We'll Cover: What is basic insurance on EasyParcel? What is the reporting time frame for basic insurance by each courier? What is basic insurance on EasyParcel? All deliveries come with basic insurance coverage provided b...

We'll Cover: Get to know EasyCover Items not covered by EasyCover How to purchase EasyCover via Single Parcel How to purchase EasyCover via Bulk Parcel As part of our continued effort to make you enjoy peace of mind when h...

We'll Cover: What is InsurePlus? How to file insurance claim for InsurePlus? What is InsurePlus? We understand that there could be some unfortunate incidents that happen during the delivery process, such as a domestic par...

We'll Cover: Situation 1: Parcel lost in transit / No update for 14 days Situation 2: Parcel delivered but not yet received/ Missing item/ Receive wrong content While our courier partners do their best to ensure your shipme...

Once you file an insurance / protection claim with documents, the EasyParcel team will look into your report within 1–3 working days. In the event that your document is complete, we will submit the documents for your claim to your selec...

Once you file a claim, you may check your claim progress to know the next steps you need to take. Here's how to check your claim progress: Step 1: Head over to "Parcel Protection" in your EasyParcel account.  Step 2: F...

How long do EasyParcel and couriers take to investigate an insurance claim? Once you file a lost parcel claim with documents, the EasyParcel team will look into your report within 1-3 working days. In the event that your document is co...

The short answer is yes. Upon deciding to file a claim, you are responsible for providing and submitting the required documents to our support team within the time frame given. You may find the time frame given on the "Protection C...

Unfortunately, not all claims are successful after a thorough investigation by the EasyParcel team and the dedicated couriers.  A rejected insurance / protection claim may be due to but are not limited to:- Your shipment has been del...