EasyParcel (Malaysia) Help Centre

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Insurance

  • How to purchase insurance on EasyParcel?

    In the aim to give you our best service, all shipments booked via EasyParcel are covered under Basic Insurance offered by our courier partners and InsurePlus offered by us, EasyParcel. But we understand that a lot of your parcels value ...

  • What is Basic Insurance on EasyParcel?

    All deliveries come with basic insurance coverage provided by our individual courier providers. For compensation claims, all lost and damaged parcels have to be reported within the time frame specified by each courier companies. Domest...

  • What is EasyCover Insurance on EasyParcel?

    As part of our continued effort to make you enjoy peace of mind when having parcel delivery via EasyParcel, we are happy to announce the upgraded version of EasyCover! For only 2%-2.5% of your parcel value, this new protection plan wil...

  • What is EasyParcel InsurePlus Insurance?

    We'll Cover: What is InsurePlus? How to file insurance claim for InsurePlus? What is InsurePlus? We understand that there could be some unfortunate incidents that happen during the delivery process, such as parcel lost. ...

  • How to file an insurance claim on EasyParcel?

    Shipment Lost Shipment Damage While our courier partners do their best to ensure your shipments are delivered safely, we acknowledge that there are unlikely circumstances where your shipments might get lost. At EasyParcel, we focus ...

  • What is the insurance claims progress on EasyParcel?

    Once you file an insurance claim with documents, the EasyParcel team will look into your report within 1-3 working days. In the event that your document is complete, we will submit the documents for your claim to your selected courier. ...

  • How do I check my insurance claims progress status?

    How can I check the insurance claim status? Upon filing a claim, you may check on the status of your submission with a click on the “All Parcels” and then “Parcel Report“. With this, your submission can be assigned any of the follow...

  • How long does it takes to process an insurance claim?

    How long do EasyParcel and couriers take to investigate an insurance claim? Once you file a lost parcel claim with documents, the EasyParcel team will look into your report within 1-3 working days. In the event that your document is co...

  • Is there any time limit for me to submit my claims?

    The short answer is yes. Upon deciding to file a claim, you are responsible for providing and submitting the required documents to our support team within the time frame given. You may find the time frame given on the parcel report.

  • Why reject my insurance claim?

    Unfortunately, not all claims are successful after a thorough investigation by the EasyParcel team and the dedicated couriers.  A rejected insurance claim may be due to but are not limited to:- Your shipment has been delivered in the...