Quick Summary
Yes, there is a time limit to submit claims on EasyParcel, which varies based on the issue and courier. Generally, for lost or damaged parcels, you must report the issue within a few days of the expected delivery date or after the parcel is marked as delivered. The exact deadline will be shown in your account.
You may find the time frame given under "Protection Claims" in your EasyParcel account.
Note: Once you file a claim, you will be able to see the deadline to submit the required documents to the EasyParcel team. Please ensure all documents are submitted within the stated time frame so that the investigation can proceed.
Note: Your claim may not be successful if the required documents are not submitted within the given time period.