The short answer is yes. Upon deciding to file a claim, you are responsible for providing and submitting the required documents to our support team within the time frame given. You may find the time frame given on the "Parcel Protection".
Note: Once you file a claim, you can see the deadline to submit your claim to the EasyParcel team. Ensure that you submit the claim within the time stated so an investigation can be carried out.
Note: Your claim may not be successful due to a failed claim submission within the time period given.